For players 21 and older

bat bdt Responsible Gaming

Gaming should stay within the bounds of entertainment — bat bdt always places your safety and wellbeing first.

Self-Exclusion Feature
24/7 Live Chat Support
Professional Counselling Service

Knowing Your Limits Matters

Betting and casino gaming are primarily a form of entertainment. But when they become a habit that causes financial or mental health problems, it is important to act in time. bat bdt believes every player has the right to stay in control, and helping them do so is our responsibility.

Our Terms and Conditions clearly state that users must be at least 21 years old to open an account and take part in any betting or gaming activity on bat bdt. No account is permitted to deposit or place bets without age verification.

bat bdt provides several practical tools for keeping a distance from online gaming or managing your spending. This page describes those tools, the warning signs of a problem, and how to get support.

Control Tools

Time Limit

Session Timer

Use the session timer to finish playing within a set period of time. When the time is up, the system will alert you.

Deposit Limit

Deposit Limit

Set a maximum deposit amount on a daily, weekly or monthly basis. Once a limit is set, it can only be reduced or cancelled after 24 hours.

Bet Limit

Bet Limit

You can set an upper limit on the amount of a single bet. Set this limit keeping your budget in mind before placing large bets.

Break

Cooling-Off Period

If you want to take a break for a few days, activate cooling-off mode — temporarily suspend your account for anywhere from 1 day to 6 weeks.

Self-Exclusion

Long-Term Exclusion

You can apply to exclude yourself completely for a period of 6 months to 5 years. During this time your account will be fully inactive.

Permanent Closure

Account Closure

If you feel that gaming is having a negative impact on your life, contact support to request permanent closure of your account.

Warning Signs of a Problem

Watch out for these signs

Problematic gaming often starts gradually. If you notice one or more of the following in yourself, seek help right away.

  • Placing bets repeatedly in the hope of recovering money you have lost.
  • Playing beyond your budget by borrowing money or dipping into savings.
  • Repeatedly trying to stop playing but failing each time.
  • Spending long hours gaming while neglecting family or work responsibilities.
  • Hiding your gaming from family or people close to you.
  • Feeling restless or irritable when not gaming.
  • Using gaming as a way to escape financial problems or stress.
  • Gaming is disrupting your sleep or daily routine.

If you notice any of these signs in yourself, seek help before blaming yourself. Acknowledging the problem is the first step toward change.

Keep in mind

Gaming is a form of entertainment, not a source of income. Never bet with money that, if lost, would cause problems for your household.

You can learn more about our core mission and values on the bat bdt About Us page. We do not just provide a gaming experience — we give equal importance to player protection.

For answers to common questions and account-related support, you can read our Frequently Asked Questions page.

How to Get Support

bat bdt Support

24/7 Live Chat
Talk directly to our support team at any time. Assistance is available in both Bengali and English.
Email Support
Send us the details by email and our team will respond promptly: [email protected]
Account Protection Request
Contact support to set up self-exclusion or apply limits — we will act quickly.

Family and Professional Support

Family and Loved Ones
If you are concerned about your gaming, talk to a trusted family member. Speaking openly can go a long way toward resolving the problem.
Professional Counselling
Speak with a mental health specialist or counsellor. Professional mental health services are available from various organisations in Bangladesh.
Support Groups
Join a community support group to share your experience with problematic gaming. You are not alone — many others have walked the same path.

Core Principles of Healthy Gaming

Responsible gaming is not just about setting limits — it is a conscious mindset. Keeping the following habits will help ensure gaming stays within the bounds of entertainment.

  • Set a budget: Decide in advance how much money you will spend on gaming and do not go beyond that budget.
  • Stick to a time limit: Decide in advance how long you will play each day and stop when that time is up.
  • Learn to walk away after a loss: Trying to win back money you have lost increases the chance of losing even more.
  • Do not bet on emotion: Avoid placing large bets when you are angry, upset or overly excited.
  • Take regular breaks: Take breaks during long sessions — get up, walk around or have some water.
  • Not while intoxicated: Do not bet while under the influence of alcohol or any other substance.
  • Do not use others' accounts: Do not access anyone else's account or place bets on their behalf — only use your own account.

We all share the responsibility of keeping minors (under 21) away from gaming. If anyone in your household uses an account, make sure they are at least 21 years old.

Responsible Gaming — Common Questions

Yes, when self-exclusion is activated, any remaining balance in your account stays safe. You can withdraw it once the period ends or your account is reactivated. Contact our 24/7 live chat support for more details.

No. Reducing a deposit limit takes effect immediately, but a request to increase it will only be applied after at least 24 hours. This rule is in place to prevent impulsive deposits.

The account holder is solely responsible. Use a strong password and never share your login details with anyone. If we receive evidence that someone under 21 is using an account, that account will be closed immediately.

No, the account does not reactivate automatically when the period ends. If you wish to play again, you must contact support yourself and request reactivation, so the decision is made with full awareness.

Self-exclusion is normally done by the account holder. However, if someone close to you has a concern, ask them to email our support team — we will review the situation and take the best course of action.

Yes, the World Health Organization (WHO) has recognised gaming disorder as an established mental health condition. Problematic gaming is not a lack of willpower — it is a behavioural condition that can be addressed with the right support. There is no shame in seeking professional help.